Delivery deadlines

The delivery period varies from 5 to 7 working days depending on the day of the week that the purchase was made, since deliveries are made only from Monday to Friday. All our items are sent by urgent courier.

Orders are prepared at the moment the payment has been confirmed and at the following times:

Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received after that time will be prepared the next business day. No shipments are made on Saturdays, Sundays or holidays.

Shipping costs

  1. The products purchased will be delivered to the address indicated in the order.
  2. The purchase tickets will be sent to the email address indicated by the customer in their registration in the online store aloeexclusive.com and they can also be consulted in the registration account created by the customer in the online store aloeexclusive.com
  3. On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
  4. Delivery will be made promptly under the responsibility of the carrier.
  5. An order is considered delivered at the time the carrier delivers the package, or the packages, to the customer and the customer signs the delivery receipt. It is up to the customer to check the status of the goods upon receipt and indicate all anomalies in the delivery receipt.
  6. The price of the shipments is reflected in the following table:
    RANGE 1 RANGE 2 RANGE 3
    ZONE 1 48€ 48€ 50€
    ZONE 2 72€ 92.63€ 109.41€

Claim of undelivered orders

The consumer and / or user, after receiving an email that your order is sent, if after a reasonable period of time you do not receive the product, you can contact aloeexclusive.com by phone (+34) 928 16 42 40 , by the contact form or by mail: info@prestashop.laprimera.net to clarify the cause of the delay.

Once obtained the claim, prestashop.laprimera.net will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.

In the event that aloeexclusive.com does not have availability of the contracted property, the consumer and / or user will be informed of this lack of availability and in the shortest possible time will receive from aloeexclusive.com the sums paid.

Cancellations

If once the purchase is made you want to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the "contact" section or in writing to the sales address @ aloetiscamanita .com, customer service form or by phone to the number (+34) 928 16 42 40 indicating the number of the order you wish to cancel.

Return policy

The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product for the return of the same without the need to indicate the reason and without incurring any cost except the shipping costs that will be assumed by the consumer and / or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law in terms of consumers and users, which are:

c) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.

The refund of the amount will be made through the same payment method with which the user made the purchase.

The returned product must be in the same condition in which it was received, that is, in perfect conditions and of course it can not be damaged, beaten or with fake evidence of use that prevents the sale of the same product again. To send the same must be made in an appropriate packaging to protect it during the journey.

Process:

To exercise your right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do so, he will fill in the form established for this purpose in the "My account" section or he will make another type of unequivocal statement in which he indicates his decision to withdraw from the sales contract.

Either by one means or another, your communication should contain the following information:

Your identifying information: full name and address

The order number that appears on the invoice sent to you together with the purchased item

Description of the acquired asset

Your willingness to desist from the contract of sale

Date of communication

If you send your request by non-electronic means (for example, postal mail) it must be signed.

From the date on which you communicate your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return to aloeexclusive.com in perfect condition the purchased good together with a copy of the invoice. purchase.

prestashop.laprimera.net will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the shipping instructions by the consumer and / or user. Once the product has been received or the consumer and / or user has presented convincing proof of the return of the goods, prestashop.laprimera.net will deliver the sums delivered by the consumer and user without undue delay.